COVID-19

SHOULD YOU CHANGE YOUR MIND, WE WILL SAFEGUARD YOUR RETREAT. THIS IS BOOKING WITH CONFIDENCE DURING UNCERTAIN TIMES.

Welcome to our Book with Confidence portal, where you can find a range of information on travelling with Helios Retreats in these uncertain times.

We know that — now more than ever — you need to feel confident when deciding whether to book a holiday with us. You want guarantees that any travel plans you make will be flexible, secure and fully supported. That’s why we’ve introduced our ‘Book with Confidence’ policy, designed to give you total peace of mind.

For all new bookings and bookings for any of the 2021 retreats until further notice, we are offering our guests the flexibility to change or postpone up to 15 days before your travel date. Helios Retreats will not charge you should you choose to change to a new destination or move your travel dates and you can rebook to travel any time before 30 December 2021.

If you are unsure of your future travel plans when you wish to make your change, we can provide you with a travel credit to 100% of the value of your holiday, valid for travel through to 31 December 2022.

We’ve updated the entirety of our retreat T&Cs during this COVID era to make sure that it offers you real, meaningful protection, and that you can finally get that much-delayed suntan along your burpees by the pool and the unique vibes from the Helios Retreats escapes.

We’ve thought long and hard about how we can provide you, our Helios Family, with the reassurance to book your much-deserved retreat experience – replacing angst with excitement, and ensuring that you won’t miss out on those trips that are already being booked up during these times of uncertainty.

Our Booking with Confidence terms are designed to help you if you can’t travel, so you can postpone your trip without worrying about losing your money. Our terms provide a 100% transfer up to 15 days before departure on new bookings.
Ultimately, this is about giving you total peace of mind and absolute flexibility when you come with us. No catches, no complexity, no stress.

Terms and Conditions: For new bookings made up for travel until further notice, guests may change the booking up to 15 days prior to departure. We may need to adjust the cost of your trip to reflect the new dates, particularly if those you choose a different retreat in a different location or a higher season of travel.

All monies applied to a new booking are non-transferable. All other standard terms and conditions apply to the booking. Guest is responsible for all other related fees not booked through Helios Retreats, such as but not limited to, flights, insurance and visas. Special terms are subject to change and can be withdrawn at any time.

SO, HOW DOES IT WORK? EASY.
You pay a £500 deposit to secure your trip
You only have to pay the balance up to 15 days before travel
Should you cancel, for whatever reason, you can move your dates without incurring additional fees
These options will change based on the specifics of your retreat, but we’ll always give you transparency around the terms of your retreat. What’s more, before you book, you’ll be clearly presented with terms and conditions to help design an inspiring retreat that you’re comfortable and secure with. We’ll be up-front with you throughout.

OUR ASSURANCES FOR ALL NEW AND EXISTING BOOKINGS.
Flexible changes
For all bookings, we’re dropping our trip transfer fee and reducing the number of days’ notice we ask for before your departure for you to make changes, down to 15 days. This means you can change your trip, for any reason, up to 15 days before your scheduled departure date. No hassle, no questions asked and no charge. If you choose to amend your booking, you can select any new destination or departure date.
Take a refund credit note
If you aren’t sure what to do yet you can exchange your trip for a refund credit note which can be used on any Helios Retreats trip in the future. We have some incredible new 2021 dates already up online ready to be booked. Contact us by email our for details on weeks we will be running retreats.
Trip postponement
As a travel company based in the UK, we follow The Foreign & Commonwealth Office (FCO). If they advise against ‘all but essential travel’ or ‘all travel’ to a destination, we’ll postpone or amend itineraries in accordance with this advice. If your adventure is affected as a result of these changes, we will contact you directly. If we need to postpone your trip for any other reason, we’ll be in touch no less than 15 days before your departure date, although we’ll always endeavour to give as much notice as possible.
Please, rest assured, though – if your trip is postponed, for any reason, you will still get the adventure you paid for, on a date that suits you and this will remain 100% financially protected. Our team will allocate you a holding spot to another retreat of your choice. Once you’re ready and/or the COVID-19 pandemic allows for more clarity, you’ll have complete flexibility over how you transfer your booking – the freedom to move your balance to any Helios Retreats adventure on any future travel date.

COVID-19 FAQS
Everything you need to know about post-lockdown retreat with Helios Retreats

UPDATED 5 July 2021
Things are changing – fast. And while there’s still much uncertainty, we’re here to guide you through it. And there’s a lot of good reason for hope. Many of us have already begun to make plans.
Right now, we’re doing everything we can to ensure you can retreat with confidence. We’re keeping ahead of the changing situation. And we’re continually working closely with our local partners to ensure that they meet safety requirements that we’re happy with.
Ultimately, we want you to have peace of mind when you retreat with Helios Retreats.
If we haven’t answered your questions below, then please drop us a line at hello@helios-retreats.com which we are constantly monitoring and will be quick to respond.

Our Covid-19 measures

Covid-19 Update
Prevention must be our first line of action. Our mission is to improve our guests’ health and wellness. Now, more than ever, this involves using the knowledge and experience of our medical team and multidisciplinary experts, applying the most exacting standards and cutting-edge technology, and offering the highest medical and hygiene guarantees to keep our valued guests and our teams healthy and safe while at our facilities.
We are announcing the measures put in place by SHA to safeguard your health and well-being, whilst adhering to the standards of excellence and sustainability that inspire our brand.

A protected environment
A PCR or IgM/IgG (based on guest record) before arriving at SHA. This is recommended or required based on the presence of symptoms or likelihood of infection.
A medical exam, which will now include a state-of-the-art antigen test, is conducted upon arrival.
All SHA staff must be tested before returning to work.
Ongoing health care
Thermal cameras at access points
Health kit, including a face mask, disinfectant hand gel and gloves
The use of face mask and gloves by all staff teams
The very latest innovation and the most stringent hygiene standards

Following a meticulous study by the SHA medical and technical team, state-of-the-art technology has been introduced to disinfect the air, as well as surfaces, fixtures and fittings, depending on the characteristics and needs of each space.

Cleaning protocols, which were already rigorous, have been strengthened in line with, and beyond, the public health guidelines issued by the WHO, as well as by national and regional authorities.

Making your SHA experience an easy one
SHA app. In order to prevent the development of infection hotspots without adversely affecting our guests’ experience, the SHA app brings together everything you need during your stay.
Health & Work We provide the technology, facilities and spaces required by guests to remain connected during their stay with us, especially in these challenging times.
Ideal facilities for social distancing

One of SHA’s outstanding features is the spaciousness of its facilities, in both its public and private areas, as tranquillity and privacy are key elements of the SHA experience. In order to ensure that we make the best use of the extensive space available, we have adopted the following measures:
Occupancy at SHA has now been limited to below its full capacity.
Occupancy is now limited to far below capacity in terms of both spaces and activities, in order to guarantee that each guest has the maximum amount of personal space and privacy.
The varied range of outdoor activities and training sessions available at our Healthy Living Academy has been increased.
We have introduced a social-distancing protocol for both guests and the SHA team.

Nutrition and Dining
The meals served at SHA are all based on fresh, local, seasonal produce; we never use processed food. Our nutritional principles are in line with the Harvard Faculty of Medicine and with WHO guidelines, and are the most appropriate for ensuring a strong and healthy immune system.
Our menus have been revised, to focus on foods that are especially recommended for improving the defences and alkalinising the body.
Every food is subjected to a detailed protocol of traceability, cleaning and disinfection.
All mealtimes are operated under a shift system, with a table assigned to each guest for their entire stay, thereby ensuring optimum space and social distancing.
The distance between tables exceeds the recommended by the WHO for the hospitality industry.
Strengthening the immune system
All stays this year (2020) include an immunotherapy consultation and lymphocyte profiling to assess the current state of guests’ immune system.
We have also developed and increased treatments for boosting the immune system, including stem-cell therapy, infra-red heat, optimum electromagnetic balancing, ozone treatments, saline therapy treatments, vitamin C megadosage, stress management sessions, immunosenescence profiling, cell regeneration, etc.
We have developed a specially designed immune system strengthening pack combining the most effective therapies.

Wellness in-Residence
SHA offers guests the opportunity to benefit from a good proportion of its wide range of treatments and services in the privacy and seclusion of their own residence. Everything from a massage or a therapeutic treatment to a Vinyasa yoga lesson on your private terrace, or even a healthy cooking lesson.
Safety and comfort during your transfer to SHA
VIP, ozone-disinfected, private transport from / to the airport and regional railway stations (Alicante / Valencia), as well as VIP transfer for domestic routes (Madrid / Barcelona). Guests’ luggage will also be disinfected.
For more popular routes, SHA is contracting regular private jets for guests’ shared or individual use, offering peace of mind that everyone on board has undergone and passed Covid-19 testing.
We guarantee your peace of mind
We want to offer maximum safety and peace of mind to our guests. Therefore, we offer a full comprehensive SHA Insurance as an exclusive benefit at no additional cost. This service will be in force from the moment you check-in until the end of your stay.

A more flexible system for bookings
The policy for bookings and amendments to bookings has been made more flexible to allow for any changes or possible rescheduling of guests’ stays with us.
Bookings can be changed to any other date within the next 12 months without incurring any penalty, up to 48 hours before the arrival date.
Bookings can be cancelled without charge up to 7 days prior to the arrival date.
For cancellations made 7 days or less before the arrival date, the entirety of the stay will not be charged, as has been the case up to now. Instead, only 50% of the total cost will be charged (including any booked treatments and services).
In the case of retrospective cancellation, 50% of the booking cost will be charged.
If the dates of a booking have already been amended once, unless there is a force majeure justification, any subsequent cancellation will incur cancellation charges, for the total amount of the deposit originally paid (50% of the booking cost).
Any bank or administrative charges will be deducted from the refund of the deposit. In order to refund a deposit (or part of a deposit) paid by credit card, if over 30 days have elapsed since the payment of the deposit, the refund can only be made by means of a bank transfer to the account indicated by the guest. Once a guest has checked into the establishment, in the event of an early departure, the total amount for all services contracted will be charged, and no refund can be made.